By Bob Goldnetz

When I think of what patient experiences have stayed with me, I think about simple human connection. That I’m not a nurse just going through the motions. That my patient is another person, with their own life, memories, and experiences. And that it could very easily be me or one of my family members in that bed.

We all try to treat our patients the same, but there are those that we find a special camaraderie with. The people who I feel like I’m playing a part in their story and I have the opportunity to make their story better. I may only be present for a couple of pages, several paragraphs, or perhaps just one single sentence in the book that is their life, but in those words, perhaps I can do some good.

When people are in the hospital, especially the ICU, they are at their most vulnerable. I try to understand that, but people can have unrealistic expectations. It reminds me when you go out to eat and people are rude to staff. I don’t get it: why? You chose to go out to eat, to wait, to be served. In the same way, I am here to help and advocate for you. Besides your family, nurses are more on your team and aware of your care than anyone.

During these moments, it’s incredible just how far a simple “thank you” can go. I don’t need a card, or a pat on the back. I don’t need pizza, donuts, or flowers. I don’t need anything else.

We encounter our patients at their lowest of low. It could be the singular worst moment of their life. Who can be expected to handle such a moment with poise? In these moments where people so badly want to get better, and we want to get them there. At a time when patients are sicker than ever, staffing is not only short but burned out; and expectations are high. Those two sincere words make me feel appreciated and bring back memories of my aspirations as a new nurse.

I have many great snapshot moments with patients. But the day in, day out, simple moments of connection, conversation, commonality are what continue to inspire me. Some people can make a bad week into a great day. A “thank you” can truly make it all worthwhile. I think of my nursing school admission essay, about being a light in the darkness. I thought I could make a difference as a nurse, and I am reminded, to someone, that sometimes I do.

Bob Goldnetz is an ICU travel nurse who has worked at various levels of hospitals across the country. When he’s not learning how to be a new dad or taking care of patients, you may find him backpacking, snowboarding, skiing, surfing, mountain biking, paragliding, or rock climbing.